About Your First Visit at Acu-Na

Welcome to Acu-Na: Getting Started With Ease

To help you transition smoothly into your wellness experience, please review our simple onboarding steps, arrival details, and clinic procedures below.

📋 Online Intake Forms & Your Healthie Portal

Once your appointment is confirmed, you will receive an email inviting you to activate your private Healthie Portal. Setting up your login and password gives you access to a secure wellness hub where you can message your practitioner, manage appointments, and complete your digital paperwork.

• What to Expect: Your portal contains our essential New Client Information Form—which allows us to customize your treatment for the best possible results—alongside standard clinic forms that simply require your digital signature.
• Complete Before Your Session: Please make every effort to fill out and sign these forms using your smartphone, tablet, or computer prior to your arrival.
• Need Help? If you need assistance, please notify us ahead of time. We are happy to help you complete them over the phone or guide you through them on our office computer.

⏰ Important Note: If you prefer to complete your digital paperwork at our office, please arrive 20 minutes early. Advance notice is required so we can ensure a team member is available to assist you.

📍 Location & Arrival

• Our Serene Environment: We look forward to welcoming you to our beautiful, peaceful home office located at 627 Shawn Rachel Parkway, Hendersonville, NC. We are nestled within a quiet subdivision where homes are spaced an acre apart.
• Finding Us: Keep an eye out for our distinct landmark—a large metal sunflower standing right by the mailbox.

✨ Health & Safety

Your peace of mind is paramount to us. We strictly adhere to all recommended health guidelines and sanitization protocols so you can feel completely safe, secure, and comfortable throughout your time in our office.

💆 Your Treatment Session

We deeply value your time. We make every effort to remain perfectly on schedule and rarely start a session late.

Your treatment begins precisely at your appointment time with an intake conversation where we get to know you and discuss your primary wellness goals. Depending on what your body needs, your practitioner may offer expert suggestions for lifestyle adjustments, target supplements, traditional Chinese herbs, or complementary Acu-Na services. From there, you will transition into your treatment and enter a state of profound, healing relaxation.

💳 Checkout, Payments, & Future Care

• Payment Methods: Payment is due at the time of service. We gladly accept cash, personal checks, and all major credit cards.
• HSA Cards Accepted: We are fully authorized to accept Health Savings Account (HSA) cards for qualifying services.
• Payment Preferences: While we accept all forms of payment, cash or check is greatly preferred for both service payments and practitioner gratuities.
• Securing Your Schedule: At checkout, your practitioner will recommend an ideal treatment plan to help you achieve long-term results. Because our schedule books up quickly, we highly recommend pre-booking your future visits as far in advance as possible to secure your preferred days and times. You can also manage all future bookings directly through your Healthie Portal.

🌸 Stay Connected to the Acu-Na Family

Your feedback means the world to our small business and helps other people in our community discover natural healthcare! After your session, please consider sharing your experience by leaving us a review on Google, Facebook, Tripadvisor, or Yelp.

Be sure to like and follow our Facebook page to stay updated on upcoming wellness events, expert health tips, and featured services. We want you to feel fully connected, valued, and supported as a lifelong member of our Acu-Na Family!